There is a specific point in a stalled snag list where owners call us, and it is almost never right after a refusal. It is after the third unanswered follow up. You sent the list. Maybe you got a short acknowledgement, maybe you did not. Two weeks passed. You followed up. Someone told you it…
First it was faint. A slight shadow you were not sure was even there. Then it became a ring. Then a ring inside a ring, with a soft brown edge. So you painted it. A few weeks later it came back, in exactly the same place, slightly bigger. By now you have quietly decided it…
It usually starts by accident. You drop a set of keys, or you walk across the living room in hard shoes, and one part of the floor answers differently to the rest. A dull, empty knock instead of a solid one. So you crouch down and start tapping. Ten minutes later you have found a…
Water where it should not be is one of the few property problems that gets worse by the hour. If you have just found a leak in a new Dubai home, two things matter more than anything else in the next sixty minutes. Contain it, and photograph everything before anyone touches it. That second point…
The email lands and it sounds final. Your inspection period has closed. You have missed your handover window. Please contact us to arrange your keys. Maybe you were travelling when the notice went out. Maybe the completion notice went to an email address you no longer check. Maybe you did not know a snagging inspection…
You checked your handover certificate and did the math. Six weeks left, give or take. Nothing has gone wrong. There has been no argument with the developer, no dispute, no drama. You simply moved in a year ago, got on with life, and now a window you were told would protect you is quietly closing,…
You have been half noticing it for a while. A crack near the door frame that you filled once already. A door that used to close softly and now sticks. A stain on the ceiling that keeps coming back in the same spot. Then one day you hold your phone up next to it, compare…
This is one of the most common reasons people call us, and it is almost never the disaster it feels like when you first pick up the phone. The appointment moved fast, the unit looked finished, someone handed you a pen at the handover desk, and now you are standing in your own home noticing…
We re-inspect a lot of closed snag lists. There is a pattern in what comes back marked complete, and it is worth knowing before you even open the spreadsheet. The email arrives with an attachment. Every row says closed. You walk into the second bedroom and the thing is still there. Or worse, it looks…
We get called into a lot of properties where the owner has already been told no. The first thing we do in those calls is set the date aside for a moment and look at the cause instead. That single shift in focus is usually where the real answer starts. You know the situation already,…